lead Archives - Wylie Communications, Inc. https://www.wyliecomm.com/tag/lead/ Writing workshops, communication consulting and writing services Sun, 03 Mar 2024 12:09:24 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.2 https://www.wyliecomm.com/wp-content/uploads/2018/10/cropped-wci-favico-1-32x32.gif lead Archives - Wylie Communications, Inc. https://www.wyliecomm.com/tag/lead/ 32 32 65624304 What’s the best article writing structure? https://www.wyliecomm.com/2022/07/article-writing-structure/ https://www.wyliecomm.com/2022/07/article-writing-structure/#respond Fri, 08 Jul 2022 12:21:59 +0000 https://www.wyliecomm.com/?p=25184 ‘From Tina Turner to Taylor Swift’

When Ian Jones needed to craft a — yawn! — diversity story for employees at Columbia Gas of Virginia, his first instinct was to go with a fact pack.… Read the full article

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‘From Tina Turner to Taylor Swift’

When Ian Jones needed to craft a — yawn! — diversity story for employees at Columbia Gas of Virginia, his first instinct was to go with a fact pack.

Article writing structure
Columbia Gas of Virginia restructured a yawner of a diversity story into a compelling feature. Image by 7Crafts

You can see Ian’s natural creativity peeking through with the concrete details in the headline and — buried deep but still breathing — in the lead.

But by the end of a recent Catch Your Readers Master Class, Ian had totally rewritten his piece from an inverted pyramid to a feature story. That basic structure lets the concrete details rise to the top.

Here’s his before and after:

1. Lead

Like (too) many of us, Ian was taught to cram all of the facts into the lead, so readers would get the key details before they stop reading after the first paragraph. Here’s how his opening paragraph looked:

Employees of Columbia Gas of Virginia’s (CGVs) regional Inclusion and Diversity councils met on January 28 in Chester for the 2015 Statewide I&D Kick Off. While the meeting didn’t quite look like Woodstock, a Billy Idol concert, or Bonnaroo, Baby Boomers, Gen Xers, and Millennials all came together for a day of learning and planning for the coming year. The day’s activities focused on working with Employees Resource Groups (ERGs) and bridging generational differences in the workplace. Deloras Jones, Manager of Inclusion & Diversity, and Jeffrey Hammonds, Senior I&D Consultant, facilitated the discussions.

You can see the problem with that: a lead that is so thick that most readers will stop reading before the first paragraph. Plus, Ian’s delightful concrete details get smothered in all of the not-so-interesting facts.

Instead of a fact pack, write a lead that draws readers in with a concrete detail or three. Don’t tell the whole story in the lead — that’s what the whole story is for — but write a lead paragraph that entices people to read the second paragraph.

Here’s how Ian handled that in his rewrite:

While it didn’t quite look like Woodstock, a Billy Idol concert, or Bonnaroo — like minded Baby boomers, Gen Xers, and Millenials came together to discuss … their differences.

2. Nut graph

Inverted pyramids don’t have nut graphs, so neither did Ian’s original story.

When you don’t feel compelled to put all of the W’s in the lead, they need someplace to go. Ian moves them into the nut paragraph:

Members of Columbia Gas of Virginia’s (CGV) Inclusion & Diversity councils along with Employee Resource Group leaders joined one another to learn how to overcome generational differences in the workplace and to turn those differences into valuable assets. Key takeaways from the meeting will help shape upcoming events and professional development opportunities over the course of next year.

At 57 words, that’s still a little thick. What can you do in 25 words or less?

3. Background section

No background in the original story. But in the rewrite, Ian provides context for the story — the reason the diversity initiative is so important:

Over the past 5 years CGV has seen an unprecedented influx of new young employees creating a wide generational gap within the organization.

4. Body

In his first version, Ian emphasizes the event — what happened during the kickoff — in the body of his post:

Mike Huwar, VP and general manager and Carl Levander, President, opened the session with a review of 2014 accomplishments and the business case for I&D. Jeffrey facilitated a panel discussion, “Get to Know Your ERGs,” with ERG representatives. The discussion gave attendees a chance to understand ERG objectives and ways I&D councils can support them.

“ERGs are an excellent way for employees to get involved in shaping the success of our company as well as their own personal success within NiSource,” explained Sasha Furdak-Roy, Business Planning and Strategy Manager and Virginia liaison for GOLD. “I would challenge any employee to read the missions of GOLD, DAWN, LEAD, and NiVETS and say that nothing resonates with them. All ERGs offer professional and personal development opportunities for every employee along with focused events geared towards recruiting and retaining diverse talent at NiSource. That’s why I’m a member of all four ERGs.” Other representatives participating in the panel discussion included Andrew Watson with LEAD, Gina Slaunwhite with DAWN, and Joe Mays with NiVETS.

The day continued with a training session delivered by Deloras called “Mixing It Up: The Changing Landscape Across Generations.” Deloras shared NGD employee demographics which reflect a workforce comprised of four generations. The multi-generational workforce presents both advantages and challenges, Deloras pointed out. NiSource has a talented pool of employees with varying perspectives and skill sets but there is also the possibility of misunderstanding between the generations. The training session highlighted differences between generations and gave attendees an understanding of how to turn these differences into strengths instead of perceiving them as barriers.

“Employees who have been here for a while have a lot of valuable knowledge and experience while younger employees are able to offer a new and fresh perspective. We all have something different to contribute” added Kristine Johnson, Lead Regulatory Analyst and new member of the Surf-n-Turf regional I&D council.

By the session’s end, CGV regional I&D councils and ERG representatives gained a better understanding of how they can work together to achieve their objectives in 2015. Employees interested in joining an ERG can visit the MySource Inclusion & Diversity page for more information.

In the second, he focuses on the impact: what the attendees learned that might be helpful to you, too:

Deloras Jones, Manager of I&D, led the keynote presentation “Mixing It Up: The Changing Landscape Across Generations.” She shared key tips for interacting with coworkers belonging to different generations.

Tips for working with other generations

Millennials

  • Respect flexible schedules. They like to get the job done but in a way that’s convenient for them. Consider flex hours and accommodating personal needs.
  • Give them space. They want direction but don’t want to be micromanaged. Keep an eye on things but give them space to be creative.

Gen X

  • Give them space. These employees tend to be more independent, so respect their personal space.
  • Clarify expectations. Generation X takes a more hands-off approach to managing. Ask to clarify expectations if you don’t have enough direction.

Baby Boomers

  • Use direct communication. Baby boomers prefer direct, face-to-face conversation instead of long emails.
  • Fully explain changes. Boomers are likely to resist change unless you fully explain the benefits of those changes.

Note also the crisp paragraphs in the final version compared to the 100-plus-word-long ones in the original.

5. Wrapup

The great thing about inverted pyramids is that you don’t have to craft a conclusion. When you’re finished, you just stop typing. That’s what Ian did in his original.

But the feature-style story structure demands an ending. In his revision, Ian summarizes the story in the wrapup, or the penultimate paragraph, topped as it should be with a subhead to separate the body from the ending:

I&D Teams and ERGs are your tools for growth

You can expect to see more tips on how to best interact with your fellow coworkers throughout the year. Sasha Furdak-Roy, Virginia liaison for GOLD, says “working with ERGs and your I&D Councils helps shape the success of our company and your own success within it.”

6. Kicker

Ian ends with bang and circles back to the top with a concrete details kicker that leaves a lasting impression:

While we may never agree on which is better — Taylor Swift’s “Love Song” or Tina Turner’s “Proud Mary” — we can all see the value in recognizing and understanding those different perspectives.

Focus on the reader.

“Thinking about the reader from the start really changes everything — from story angle to story structure to sentence length,” Ian says. “Instead of approaching writing from the perspective of a writer, I now think about whether I’m writing a story I would want to read.’”

  • Feature-writing workshop, a mini master class

    Draw readers in with the best structure

    Writers say, “We use the inverted pyramid because readers stop reading after the first paragraph.”

    But in new research, readers say, “We stop reading after the first paragraph because you use the inverted pyramid.”

    Learn a structure that’s been proven in the lab to outperform the inverted pyramid at our feature-writing workshop.

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How to structure an email invitation https://www.wyliecomm.com/2022/07/how-to-structure-an-email/ https://www.wyliecomm.com/2022/07/how-to-structure-an-email/#respond Fri, 08 Jul 2022 11:11:41 +0000 https://www.wyliecomm.com/?p=25121 Sensus goes to the science museum

When I teach the feature-style story structure, communicators nod. It seems reasonable that readers would prefer concrete, creative stories to a hierarchical blurtation of facts.… Read the full article

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Sensus goes to the science museum

When I teach the feature-style story structure, communicators nod. It seems reasonable that readers would prefer concrete, creative stories to a hierarchical blurtation of facts.

How to structure an email
Ho, ho, ho Focus on what people will be able to do at your event, not on the event itself. Image by RG-vc

BUT — and as Pee-Wee Herman said, there’s always a big but — they wonder, is the feature-style story structure for everything? Even for writing an email? Even for writing event invites?

Yes, Virginia, the feature structure works for almost everything — email messages included, event invites include. And here’s proof, thanks to Sarah Herr, employee communications manager at Sensus.

In my Think Inside the Inbox workshop, Sarah rewrote her company’s holiday party invitation, transforming it from blah to brilliant, using the feature structure. Here’s how she did it:

1. Lead

The job of the lead is to grab readers’ attention and draw them in. But too often, writers get down to the nuts and bolts in email invitations.

Here’s Sarah’s original just-the-facts-ma’am approach:

Reserve your spot at the Sensus Holiday Party and experience the event in a whole new venue this year!

But the key to a good invitation lead is to make folks want to attend the event. So tell them what they can look forward to in a concrete, creative, provocative feature lead.

Sarah visited my BFF and research assistant, Google, to find out what her colleagues could do at the science museum. Her revision whets my appetite with specific details about the party:

Take a ride thousands of feet below the surface of the Atlantic Ocean, touch a stone that’s traveled through space for millions of years or find out just how much DNA you and Fido have in common.

Remember, you’re covering the topic in the subject line. If you mention the holiday party there, you don’t need to lead with it.

2. Nut graph

In the nut graph, you’ll tell readers where you’re taking them.

Inverted pyramids don’t include nut graphs, so Sarah’s original email invitation skipped this element too. But in her revised piece, Sarah encapsulates the main point in one quick, informal sentence:

Do all this and more at the Sensus Holiday Party!

3. Background

The background section gives readers information they need to know before they dive into the body of the story. That might be a definition, bit of context or history lesson.

But background is also known as blah-blah. Don’t let blah-blah get between your readers and your story: Keep this to one short paragraph.

In her first version, Sarah has a quick paragraph of background after the lead:

Based on your feedback, we’ve moved from a country club setting and into the North Carolina Museum of Natural Sciences in downtown Raleigh.

Her revision pares that down a bit:

We’ve moved from a country club setting and into the North Carolina Museum of Natural Sciences in downtown Raleigh.

4. Body

The body is where you develop the story. In this case of an email invitation, you’ll give a few more details about what people will be able to see, learn or do at the event.

Sarah’s original was already pretty good. She had me at heavy hors d’oeuvres and carving stations!

During the event you will have run of the entire new portion of the museum, complete with science displays on three levels. While you mingle, enjoy drinks, live music and heavy hors d’oeuvres and carving stations.

In the revision, she adds a few more details about what attendees will be able to see and do:

During the event you will have run of all four floors of the new Nature Research Center, complete with interactive science exhibits and dioramas. While you mingle, enjoy drinks, live music and heavy Hors d’oeuvres and carving stations.

If you have a series of three or more activities to showcase, you might use bullet points to make the body a list. The line breaks and extra white space make these activities stand out.

5. Wrapup

In the wrapup, you’ll draw to a conclusion.

Your call to action goes here. That means the wrapup — not the lead — is where you put time, date, place, contact information and the reserve button. Something like:

Join us from 7 p.m. to 10 p.m. on Dec. 17 at the museum. Please reserve your spot by Dec. 10.

6. Kicker

The job of the kicker is to end with a bang, to leave a lasting impression. Inverted pyramids don’t include kickers, so Sarah’s original doesn’t, either. But in her revision, she ends with a bang in a concrete, creative provocative final paragraph:

Need a last minute Christmas gift? Be sure to enter the prize raffle for a gift from the museum store. The store has bugs encased in candy, fossils and models interesting enough for the scientist in all of us.

Now that sounds like a party!

Congratulations, Sarah, on a great email!

How to structure an email invitation

The feature structure increases reading, sharing and more. (Download our free e-book chapter on why the feature outperforms the inverted pyramid.)

For that reason, features work for virtually all media, channels, topics and audiences. Choose this structure when you write a formal email, professional email or business email, as well as an email invitation. It’s also a good idea to use a feature approach for social media and other business communications. Next time you find yourself composing an email invitation, double-check this list before sending the email.

Learn more about writing emails:

  • Feature-writing workshop, a mini master class

    Draw readers in with the best structure

    Writers say, “We use the inverted pyramid because readers stop reading after the first paragraph.”

    But in new research, readers say, “We stop reading after the first paragraph because you use the inverted pyramid.”

    Learn a structure that’s been proven in the lab to outperform the inverted pyramid at our feature-writing workshop.

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How to structure a blog post https://www.wyliecomm.com/2022/07/how-to-structure-a-blog-post/ https://www.wyliecomm.com/2022/07/how-to-structure-a-blog-post/#respond Thu, 07 Jul 2022 15:29:06 +0000 https://www.wyliecomm.com/?p=25124 WCB-Alberta takes on opioid addiction

I love it when my clients send me their rewrites after I present a writing workshop.

For one thing, it’s gratifying to see that people’s writing actually improves after I visit!… Read the full article

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WCB-Alberta takes on opioid addiction

I love it when my clients send me their rewrites after I present a writing workshop.

How to structure a blog post
Step by step Rethink your story with the feature-style story format. Image by Galushko Sergei

For one thing, it’s gratifying to see that people’s writing actually improves after I visit! For another, these pieces make great case studies in good writing.

Workers Compensation Board-Alberta writer Caren did a wonderful job rewriting an article during my Catch Your Readers workshop. Notice how her rewrite:

  • Focuses the angle on reader benefits. Caren moves from event to impact. Her original story angle was WCB’s new opioid claim rollout. The rewrite focused on how employers can help save employees from addiction and overdose by using the board’s new resources.
  • Uses the feature structure. This approach has been proven in the lab to be more effective at reaching readers. It also allows writers to plug and play their information into an existing format, saving time and effort.
  • Keeps the piece short. The revised piece weighs in at fewer than 200 words — a one-minute read. So you can use the feature structure even when you don’t have a lot of space.

Here’s how she did it, with a great blog-post structure that works every time:

1. Lead

The original lead focused on background — in this case, a history lesson:

Throughout 2012, Medical Services and Customer Service worked together to improve the resources available to help claim owners effectively manage opioid claims. The result included new eCO enhancements and some minor changes to the management process, all designed to help claim owners manage these often challenging claims.

There’s a reason the feature structure places the background in the third paragraph, not the first. Background — otherwise known as the blah-blah — doesn’t grab readers’ attention.

Instead, write a lead that hooks the reader with a startling statistic or another concrete, creative, provocative lead. That’s what Caren did in her rewrite:

In Canada, overdose deaths involving prescription medications now vastly outnumber deaths from HIV. By some estimates, prescription drug overdoses have killed 100,000 North Americans over the past 20 years.

2. Nut graph

Caren didn’t include a nut graph in her original news story, because inverted pyramids don’t have nut graphs.

But in her rewrite, she puts the story “into a nutshell” — and shows readers how they’ll benefit from the piece:

Good opioid claim management can literally save an injured worker’s life, but it isn’t easy. Here’s what you can do for your injured worker to help keep them, and you, on course.

3. Body

The original angle of the body is how the sausage was made. It’s not very interesting to clients whose employees are abusing opioids.

Business training facilitated information sessions to all Customer Service teams in November, referring to the analogy that the claim owner as the decision maker is in the driver’s seat. Claim owners have the task of ensuring injured workers receive the services they need to return to work. In cases of severe injuries where a return to work is not possible, claim owners provide services to improve an injured worker’s quality of life. The rollout focused on:

  • Moving opioid claim management to a point where it is an integrated part of claim management;
  • Establishing key measures that report on the status of opioid claim management;
  • Increased director, manager, supervisor, and claim owner accountability;
  • Improved consistency on how the policy is applied; and
  • Updated opioid procedures, forms, letters, and the introduction of opioid-specific eCO enhancements.

Readers want to know, “What’s in it for me?

The revised body focuses on the readers’ needs with a list of tips for dealing with the crisis:

  • Familiarize yourself with the Opioid Claim Management process by referring to Business Procedure 40.11. Refresher training courses are also available through Business Training – talk to your supervisor about registering.
  • Engage and empower your claimants – Know the clues of at-risk behaviour by using the Opioid Use Checklist (Form FM035AFC).
  • Let Opioid Claim Management tools guide you throughout the process. You’ll find business procedures, policy, letter templates, tip sheets and tutorial videos.

4. Wrapup

There’s nothing wrong with this call to action, but it isn’t very rousing:

Find out more about our tools and resources for opioid claim management including new tutorial videos.

In Caren’s rewrite, on the other hand, the wrapup is nice, neat and sweet:

Solid Opioid Claim Management prevents addiction and overdoses and in essence, can save a claimant’s life.

5. Kicker

Here Caren ends with a bang and comes full circle by referring back to statistics in the lead:

By following these steps, you can help your claimant avoid becoming an unfortunate statistic.

How to structure a blog post

Next time you start writing your blog post or social media post, try the feature structure. It’s been proven in the lab to get a lot of people to read your post and share your post. It’s the best writing skill you can use to write successful blog content.

Learn how to write feature stories, do keyword research for search engine optimization and more in our online courses.

  • Feature-writing workshop, a mini master class

    Draw readers in with the best structure

    Writers say, “We use the inverted pyramid because readers stop reading after the first paragraph.”

    But in new research, readers say, “We stop reading after the first paragraph because you use the inverted pyramid.”

    Learn a structure that’s been proven in the lab to outperform the inverted pyramid at our feature-writing workshop.

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What’s the best blog post structure? https://www.wyliecomm.com/2022/07/blog-post-structure/ https://www.wyliecomm.com/2022/07/blog-post-structure/#respond Thu, 07 Jul 2022 11:35:44 +0000 https://www.wyliecomm.com/?p=25128 Credit Union explains EQ in a feature

“Always grab the reader by the throat in the first paragraph,” said Time magazine reporter Paul O’Neil. “Sink your thumbs into his windpipe in the second and hold him against the wall until the tag line.”… Read the full article

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Credit Union explains EQ in a feature

“Always grab the reader by the throat in the first paragraph,” said Time magazine reporter Paul O’Neil. “Sink your thumbs into his windpipe in the second and hold him against the wall until the tag line.”

Blog post structure
Keep the reader engaged from the lead to the final kicker. Image by Pramoon Design

How do you keep attention from the first paragraph through the tagline? Writing structure makes all the difference in how riveting your story can be.

Just ask Kathleen Sullivan, communication manager at Local Government Federal Credit Union. During my Get Clicked, Liked & Shared workshop, Kathleen reorganized a blog post from the inverted pyramid into the feature structure.

The feature approach convinces lots of people to read your post — and share your post. Plus, it’s a step-by-step structure that shows writers clearly what goes where.

Want to write successful blog content? What can you learn from Kathleen’s original and rewrite?

1. Lead

The job of the lead is to grab readers’ attention and draw them in.

In the original, Kathleen focuses on how the sausage was made … the abstract process behind the findings. Yaaaawn! Who cares about these interviews? Not me!

A self-made millionaire interviewed some of the world’s wealthiest people – and others who are financially average – to ask about their relationships with money. His key takeaway?

But Kathleen’s revision gets me, the reader, into the story. Moreover, she sets up a surprising scenario that grabs attention and pulls readers into the piece.

Have you ever gone out to buy milk and come home with a new car?

2. Nut graph

The job of the nut graph is to tell readers where you’re taking them.

Inverted pyramids don’t include nut graphs, so Kathleen’s original story skipped this element too.

But in her revised blog post, Kathleen encapsulates the main point in one quick, informal sentence:

That’s probably the influence of emotional intelligence, or EI, a force that guides many of our purchasing decisions.

3. Background section

In the background section, give readers information they need to know before they dive into the body of the story. That might be a definition, bit of context or history lesson.

But background is also known as blah-blah. Don’t let blah-blah get between your readers and your story: Keep this to one short paragraph.

In her original version, Kathleen delivers too much background, at 270 words.

And it’s too technical: Adaptive regulation? A combined perceptive and cognitive integration of emotions? Correlated to a positive orientation? Negative early engagements? No, thank you!

Most wealthy people think about money logically, while average people see money through the eyes of emotion. This conclusion may seem simple, but its implications are far-reaching.

The adaptive regulation of emotion is called “emotional intelligence.” Psychologists say emotional intelligence is a combined perceptive and cognitive integration of emotions. A higher emotional intelligence is correlated to a positive orientation toward money and a greater sense of economic self-worth.

When one’s perception of money is rooted in a negative emotion – such as anxiety, guilt, or fear – impulsive and possibly destructive financial habits may follow. These perceptions are usually developed at an early age, when parents may unwittingly – or perhaps intentionally – share their own emotions with regard to money.

Regardless of how you view money, individual positive or negative financial circumstances play a defining role in your life. After all, money can provide freedom, security and safety. The lack of money can leave you feeling vulnerable, trapped or frustrated with limited options in life.

Since emotion is usually the fuel of behavior’s engine, pinpointing the source of negative emotion toward money is vital. Research suggests that negative early engagements with money may have forced financial deprivation or perhaps, instilled the perception that money was an elusive but crucial element for happiness during one’s upbringing.

Once an intense reaction to money is identified, steps can be taken to control or even eliminate behaviors that sabotage financial security.

The most effective way to improve emotional intelligence with regard to money is to identify, rather than avoid, a financial concern. Recognizing money woes or acknowledging personal financial irresponsibility is the start of building better EI.

Kathleen’s revised background section is still a little long for my taste. But at 109 words, it’s 60% shorter than the original.

Her words are also shorter — about 10% shorter — and easy to read and understand. Now it sounds as if she’s telling me about this story on the elevator on our way to lunch.

Even better: It’s about me!

EI measures emotional self-awareness and the ability to control it. Experts say higher emotional intelligence points to a better relationship with money and a greater sense of self-worth.

If your view of money stems from negative emotions — like anxiety or fear — harmful financial habits may follow. These ideas usually develop early, when your parents may have shared their own ideas of money.

Regardless of your money view, your financial health plays an important role in your life. Money can provide freedom, security and safety. A lack of money can leave you feeling anxious or frustrated.

Recognizing money woes or admitting financial irresponsibility is the start of building better EI.

4. Body

The body is where you develop your story.

In Kathleen’s original, the meat of the story — the tips — are buried under 296 words of abstraction.

Plus, do’s and don’ts usually have a format: DO do this. DON’T do that. But instead, Kathleen used nouns. Those aren’t tips.

Psychologists also recommend the following do’s and don’ts list for improving EI:

  • Denial: Don’t ignore signs of financial peril.
  • Escape: Don’t fall back into patterns that reinforce unhealthy financial behavior. Most patterns – regardless of the damage they may cause – are still familiar and comfortable.
  • Awareness: Do stay aware of account charges, bank balances and other financial data that help you stay informed of your financial health.
  • Plan: Do create a proactive plan and establish goals. This will help to decrease the intensity of an emotional reaction to money and can improve overall EI.

In her revision, Kathleen gets to the meat of the story faster and adds more detail. She also formats the tips as tips, not as things:

Do’s and don’ts

Psychologists also recommend the following do’s and don’ts for improving EI:

  • Don’t ignore hints of financial peril, like poor credit scores, calls from collections agencies or other signs.
  • Don’t lapse back into unhealthy financial behavior. Patterns are still familiar and comfortable despite the damage they may cause.
  • Do stay aware of charges, bank balances and other financial data that help you focus on your finances.
  • Do create a plan with goals. This will help reduce the intensity of an emotional reaction to money.

5. Wrapup

The job of the wrapup is to draw to a conclusion. Do you have a call to action? It goes here.

Here’s Kathleen’s original, packed with technical language:

Experts say that increasing emotional intelligence will have benefits for behaviors beyond the boundaries of money. Better emotional intelligence helps you stay aware of all behaviors in your life, critically assess your actions and align your behavior with your life’s goals.

Her revised piece is shorter and easier to read:

Experts say that increasing EI helps you stay aware of your behaviors and helps you align those behaviors with your goals.

Improving EI also can help you avoid buyer’s remorse today and achieve your financial goals tomorrow.

6. Kicker

The job of the kicker is to end with a bang, to leave a lasting impression.

Inverted pyramids don’t include kickers, so Kathleen’s original doesn’t, either.

But in the revision, she ends with a bang in a concrete, creative provocative final paragraph. Notice how she comes full circle back to the top.

And that may leave your biggest decision to be whether you buy whole or skim milk.

So what’s the best blog post structure?

Writing structure is such one of the most important writing skills. Before you start writing a blog post or other social media piece, spend a few minutes organizing it into this structure.

Whether you’ve just started blogging or are already a pro:

  • Start your content marketing piece with keyword research.
  • Use the feature structure.
  • Optimize your copy so search engines can find you.

Whatever your topic, create a blog post that keeps readers riveted from the first paragraph to the last line.

  • Feature-writing workshop, a mini master class

    Draw readers in with the best structure

    Writers say, “We use the inverted pyramid because readers stop reading after the first paragraph.”

    But in new research, readers say, “We stop reading after the first paragraph because you use the inverted pyramid.”

    Learn a structure that’s been proven in the lab to outperform the inverted pyramid at our feature-writing workshop.

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How to organize content [Example!] https://www.wyliecomm.com/2022/07/how-to-organize-content/ https://www.wyliecomm.com/2022/07/how-to-organize-content/#respond Thu, 07 Jul 2022 11:02:51 +0000 https://www.wyliecomm.com/?p=25131 Strathcona County masters feature-style story structure

Here’s the good news: You already know how to organize your copy.

Just think back to what your third-grade English teacher taught you.… Read the full article

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Strathcona County masters feature-style story structure

Here’s the good news: You already know how to organize your copy.

How to organize content
Feature-style story structure is simple Just stack three boxes. Image by Denis Kovin

Just think back to what your third-grade English teacher taught you. Most pieces of writing have three sections:

  1. Introduction: the beginning
  2. Body: the middle
  3. Conclusion: the end

That makes writing a feature story as easy as 1-2-3.

Feature structure works well for blog posts, social media posts and other types of content.

A fill-in-the-boxes structure

Draw these three sections on a piece of paper, and your piece of content looks like this:

OK, so it’s not quite that easy. Because each of those sections has its own parts.

So what goes into each box?

Introduction

The introduction has three parts: the lead, the nut graph and a background section.

1. Lead

The lead’s job is to grab attention and pull readers into the piece. The best way to do that is to write a lead that’s concrete, creative and provocative.

In one of my favorite befores-and-afters ever, here’s a lead by Elizabeth Tadman-Kickham, a communication specialist for Strathcona County, Canada, before applying the feature-style story structure:

The Canada 55+ Games are coming to Strathcona County, Alberta this summer from August 27 to 30. The Canada 55+ Games is a nationwide program that promotes spiritual, mental and physical wellness among Canadians 55 years of age and older. Not just your average sporting event, the Canada 55+ Games features competition in 24 different sports and events ranging from swimming and hockey to scrabble and bocce.

But by the end of my Catch Your Readers Master Class, Elizabeth had totally rewritten her piece. Here’s that lead after mastering this approach:

Florence Storch is a 101-year-old Alberta woman with a unique hobby and a lofty goal. A javelin thrower, Florence has her sights set on winning a gold medal at the Canada 55+ Games.

Nut graph

Once you grab attention in the lead, you need to tell readers where you’re taking them. Do that in the nut graph, where you put the story into a nutshell.

There’s no nut graph in the before example, because there’s no nut graph in an inverted pyramid.

The nut graph in the after version puts the story into a nutshell:

This summer, Florence and 2000 other competitors from across Canada will have their chance at gold right here in Strathcona County, and you can come cheer them on.

Background section

The background section — aka the blah blah — is the boring but necessary information in the story. It might include broader context, a definition or a history or trend.

Keep the background to the third paragraph. Don’t let it bubble up to the lead.

Elizabeth Tadman-Kickham’s original story didn’t have a background section. Inverted pyramids don’t have them, and she’d used up all of her background in that (definition) lead.

Here’s the background section in her rewrite:

The Canada 55+ Games is a nation-wide program that promotes spiritual, mental and physical wellness among Canadians 55 years of age and older. Not just your average sporting event, the Games features competition in 24 different sports and events ranging from swimming and hockey to scrabble and bocce.

Body

In the body, you build out the story into clear, logical parts. To help web visitors find what they’re looking for, label the parts with subheads or bulleted lists with bold-faced lead-ins.

Here’s the body of Elizabeth Tadman-Kickham’s original piece:

With 2000 participants from across the country, 300 of their family members and 550 volunteers registered, the Games are set to be the largest Canada 55+ Games in the program’s 18-year history! The Games are truly a four-day celebration of sport, culture and social well being and feature a number of free events that are open to the public including:

Opening Ceremonies Fireworks – weather permitting

  • Wednesday, August 27 at 10 p.m.
  • Public viewing at the Kinsmen Leisure Centre
  • 2001 Oak Street, Sherwood Park.

55+ Health & Wellness Expo

  • Thursday, August 28 from noon to 8 p.m.
  • Millennium Place
  • 2000 Premier Way, Sherwood Park

Ardrossan Mini Art Market – weather permitting

  • Thursday, August 28 from 11 a.m. to 3 p.m.
  • Ardrossan Recreation Complex
  • 80-1 Avenue, Ardrossan

Art: Objet de Sport, an exhibit celebrating Canadian and Olympic sport and recreation.

  • On until September 6
  • Gallery@501
  • #120, 501 Festival Avenue

Her rewrite is much tighter and invites readers in:

The Games will be held in Strathcona County from August 27 to 30 and are set to be the largest Canada 55+ Games in the program’s eighteen-year history. Come out, be inspired, and enjoy the festivities including:

  • August 27 – Opening Ceremonies Fireworks at Broadmoor Lake Park
  • August 28 – 55+ Health & Wellness Expo at Millennium Place
  • August 28 – Ardrossan Mini Art Market at Ardrossan Recreation Complex
  • July 10 to September 6 – Art: Objet de Sport at Gallery@501

Conclusion

The conclusion has two parts: a wrapup and a kicker.

Wrapup.

In the wrapup, you will call readers to action or summarize the key message.

Elizabeth Tadman-Kickham’s original wrapup:

Come cheer on the nation from August 27 to 30 in Strathcona County! For more information on the events listed above and the full Games sport and activity competition schedule, visit our website or call 780-467-2211.

Her revision is a bit more streamlined:

You can find sport schedules, cultural events and volunteer opportunities for the Canada 55+ Games by visiting our website or calling 780-467-2211.

Kicker.

To leave a lasting impression, go with a kicker that’s concrete, creative and provocative.

The great thing about inverted pyramids is that when you get to the end, you just stop typing. That’s why Elizabeth Tadman-Kickham didn’t include a kicker.

But features require an ending. Here’s the kicker from Elizabeth’s rewrite:

Don’t let their age fool you; the competitors in these Games are here to win!

This to me is the least satisfying part of Elizabeth’s rewrite. I wish instead she had circled back to the top and quoted Florence Storch, that 101-year-old woman who’s running around with a pointed stick and knows how to use it. Maybe something like:

“Don’t let my age fool you,” Storch says. “I’m here to win!”

How to organize content

Regardless of which social media platforms you use or where you publish content, make the feature structure part of your content creation process. It’s one of the best content marketing strategies there is.

[Looking to develop content calendars or editorial calendars? Looking for marketing software for your marketing campaign, marketing team or marketing plan? Looking for management tools like Word docs, Google Drive or Team Works? Want tips for team members or B2B marketers? We hope you find these tools useful.]  

  • Feature-writing workshop, a mini master class

    Draw readers in with the best structure

    Writers say, “We use the inverted pyramid because readers stop reading after the first paragraph.”

    But in new research, readers say, “We stop reading after the first paragraph because you use the inverted pyramid.”

    Learn a structure that’s been proven in the lab to outperform the inverted pyramid at our feature-writing workshop.

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What’s the best news release structure? https://www.wyliecomm.com/2022/06/press-release-structure-examples/ https://www.wyliecomm.com/2022/06/press-release-structure-examples/#respond Fri, 17 Jun 2022 12:32:17 +0000 https://www.wyliecomm.com/?p=25189 Federal Home Loan Bank nails the feature

It was a good story: More than 1,000 New Englanders would soon have safe, decent, affordable places to live, thanks to the Federal Home Loan Bank of Boston’s Affordable Housing Program.… Read the full article

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Federal Home Loan Bank nails the feature

It was a good story: More than 1,000 New Englanders would soon have safe, decent, affordable places to live, thanks to the Federal Home Loan Bank of Boston’s Affordable Housing Program.

Press release structure examples
Home, sweet home Mark Zelermyer turns a stodgy bank report into a friendly, fascinating feature-style story. Image by Laborant

But PR convention demands that we reduce good stories to hierarchical blurtations of fact. And that’s what Mark Zelermyer, the bank’s vice president and director of corporate communications, did with the first draft of his news release covering the story.

But by the end of my NOT Your Father’s News Release Master Class, Mark had totally rewritten his release, taking the story from blah to brilliant. What can you learn from his before and after?

Get a refresher on the feature-style structure.

1. Headline and deck

Mark started out focusing on “us and our stuff”:

FHLB BOSTON AWARDS $30.3 MILLION FOR AFFORDABLE HOUSING THROUGHOUT NEW ENGLAND
48 Initiatives Will Result in More Than 1,000 Units in Six States

But his rewrite focuses on the impact, not on the event, of the program.

MORE THAN 1,000 NEW ENGLANDERS TO GAIN AFFORDABLE HOUSING
Federal Home Loan Bank of Boston Awards $30.3 Million to 48 Projects

2. Lead

In his first draft, Mark crams all of the W’s into a fact pack lead:

The Federal Home Loan Bank of Boston awarded $30.3 million to support 48 affordable housing initiatives in the six New England states. Of this amount, $14.2 million was awarded as Affordable Housing Program grants and subsidies, with the balance coming as subsidized advances, or loans. The funds were awarded through member financial institutions to projects that will create or preserve 1,004 units of affordable rental and ownership housing for households earning at or below 80 percent of area median income.

The second version shows instead of tells, focusing on specific details about the program’s outcomes. That pulls readers into the story, and it communicates better than a wall of abstraction. Plus, at 24 words, it creates a bridge into the story instead of an obstacle to reading:

A shoe factory turned into apartments for low-income families. Homes with onsite medical care for brain-injury survivors. Flats for young adults leaving foster care.

3. Nut graph

Mark didn’t write a nut graph for his traditional news release, because inverted pyramids don’t have nut graphs. But in his revision, Mark puts the story into a nutshell in a short nut graph:

These are some of the 1,004 households who will move into safe, decent housing thanks to the Federal Home Loan Bank of Boston’s Affordable Housing Program.

4. Background section

In the first draft, Mark gives some context in the quote, then shares perhaps more background information than anyone who doesn’t work at the bank cares to know about how the program works:

“Availability of affordable housing remains a major issue here in New England, and partnerships like these help provide real solutions,” said Edward A. Hjerpe III, the Bank’s president and chief executive officer. “These initiatives will not only give more families safe, decent, and affordable homes, but they will also create jobs and boost economic development throughout the region.”

AHP funds are used to help pay construction, acquisition, or rehabilitation costs. Member financial institutions work with local developers to apply for AHP funding, which is awarded through a competitive scoring process.

In the second version, Mark streamlines the “how it works” section into a short paragraph, then follows up with the context in a more manageable quote:

FHLB Boston awarded more than $30 million to 48 projects for low- and very-low income households. The program is funded each year with 10 percent of the Bank’s net income.

“Investing in affordable housing does more than provide homes,” said Edward A. Hjerpe III, the Bank’s president and chief executive officer. “It creates jobs and boosts the economy across our region.”

5. Body

The juicy details are buried in the body of Mark’s first version:

Funds awarded in the 2012 round, which range from $25,000 to $4.6 million per project, will support a wide range of initiatives, including:

  • Habitat for Humanity energy-efficient ownership homes.
  • Supportive housing for 18- to 22-year-olds after they leave foster care. All units will be targeted to individuals earning below 30 percent of the area median income.
  • Housing with on-site health care and mental health services for survivors of brain injury and related cognitive disorders.
  • Rehabilitation of a former shoe factory mill building into 42 rental units for low-and very low-income households.

The following communities will benefit from FHLB Boston AHP funds:

  • Connecticut: Bloomfield, Bridgeport, Niantic, and Stamford.
  • Maine: Bangor, Brunswick, Dover Foxcroft, Ellsworth, and Houlton.
  • Massachusetts: Acton, Amherst, Boston, Chelsea, Danvers, Falmouth, Florence, Gilbertville, Haydenville, Lawrence, Lowell, Lynn, New Bedford, Orleans, Rockport, Salem, Turners Falls, and West Tisbury.
  • New Hampshire: Concord, Dover, Franklin, Marlborough, Newport, and Wolfeboro.
  • Rhode Island: Coventry, Cumberland, East Greenwich, Newport, Pawtucket, Providence, Richmond, and Warwick.
  • Vermont: Burlington, Hancock, Manchester Center, Rutland, and Vergennes.

The body in the revision covers just the facts of importance to people — and, OK, Google — who may be seeking information about housing in their own communities:

This year’s awards range from $25,000 to $4.6 million per project. Funds are awarded through member banks for projects in the following cities and towns:

  • Connecticut: Bloomfield, Bridgeport, Niantic, and Stamford.
  • Maine: Bangor, Brunswick, Dover Foxcroft, Ellsworth, and Houlton.
  • Massachusetts: Acton, Amherst, Boston, Chelsea, Danvers, Falmouth, Florence, Gilbertville, Haydenville, Lawrence, Lowell, Lynn, New Bedford, Orleans, Rockport, Salem, Turners Falls, and West Tisbury.
  • New Hampshire: Concord, Dover, Franklin, Marlborough, Newport, and Wolfeboro.
  • Rhode Island: Coventry, Cumberland, East Greenwich, Newport, Pawtucket, Providence, Richmond, and Warwick.
  • Vermont: Burlington, Hancock, Manchester Center, Rutland, and Vergennes.

6. Wrapup

Mark ends with a call to action in each version:

For details on each initiative, please visit www.fhlbboston.com/ahp.

But wait! There’s more …

In addition to making his story more compelling, Mark also make it more than 30% more readable. To do so, he:

  • Slashed the length of the lead paragraph by 70%
  • Cut word count by 37%
  • Streamlined sentences by 25%
  • Reduced passive voice by 77 percentage points

It’s no surprise that Mark suggested we change the name of our PR-writing Master Class to “The News Release Makeover.”

  • Feature-writing workshop, a mini master class

    Draw readers in with the best structure

    Writers say, “We use the inverted pyramid because readers stop reading after the first paragraph.”

    But in new research, readers say, “We stop reading after the first paragraph because you use the inverted pyramid.”

    Learn a structure that’s been proven in the lab to outperform the inverted pyramid at our feature-writing workshop.

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How to organize writing projects https://www.wyliecomm.com/2022/02/how-to-organize-writing-projects/ https://www.wyliecomm.com/2022/02/how-to-organize-writing-projects/#respond Sat, 12 Feb 2022 15:26:06 +0000 https://www.wyliecomm.com/?p=28890 Structure your message like Tom Wolfe, William Faulkner — and me

When William Faulkner couldn’t figure out how to structure A Fable, he wrote a simple outline — directly onto the wall of his writing sanctuary.… Read the full article

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Structure your message like Tom Wolfe, William Faulkner — and me

When William Faulkner couldn’t figure out how to structure A Fable, he wrote a simple outline — directly onto the wall of his writing sanctuary.

How to organize writing projects
Model the masters By the time he’d completed his outline, Tom Wolfe’s work was mostly done. Image by IvelinRadkov

A Fable won the 1955 Pulitzer Prize. Hmmmm … maybe Faulkner was on to something.

You needn’t write on the walls. But you do need to outline. Mind mapping works. Even bullet points on the back of an envelope can help you resolve structural flaws, avoid awkward transitions and write to your word count. (I call this editing before you write.)

“In order to write something big, it really helps me to think of the constituent parts. What are the basic units or elements? What are the chapters? That helps with my research — filling up my chapter files. And it helps with my drafting — writing one chapter at a time.”
— Roy Peter Clark, author, How to Write Short

Whether you’re a fiction writer producing creative writing, a short story writer responding to writing prompts or a corporate communicator cranking out a news release or intranet article, you’re going to need to organize writing projects.

Here’s how five other writers have figured out what goes where — a key step of the writing process:

1. Tom Wolfe outlined.

“I make a very tight outline of everything I write before I write it,” said the author of The Right Stuff.

“By writing an outline you really are writing in a way, because you’re creating the structure of what you’re going to do. Once I really know what I’m going to write, I don’t find the actual writing takes all that long.”

2. Chip Scanlan “collages.”

“Don’t get stuck in linearity,” writes the affiliate faculty member of The Poynter Institute. Instead, he writes in segments, then “collages” the paragraphs and pages together into a whole.

3. Donald M. Murray used Post-its.

“I use a yellow highlighter and Post-it notes,” wrote the Pulitzer prize-winning journalist.

“Since I’m not comfortable using split screens and electronic files to write from, I make a printout of every interview, staple the pages, and spread them out on my desk. I separate the stacks with Post-it notes: pro sources, anti sources, the experts, etcetera.”

4. Vladimir Nabokov used index cards.

Nabokov wrote most of his novels on 3-by-5 cards, keeping blank cards under his pillow for whenever inspiration struck.

5. Ann Wylie uses buckets.

Once you’ve researched your story, it’s time to organize your notes. Here’s how I do it, step-by-step.

“Organization is what you do before you do it, so when you do it, it’s not all messed up.”
— Winnie The Pooh

1. Put your info in buckets. As you gather and organize information, think of your material as “buckets” of like information. Depending on the scope of the project, your buckets might be physical file folders, files on your laptop, Word documents, even bookmarked sections within a Word doc.

For a marketing brochure, for instance, you might have buckets on how the product helps customers:

  • Save money
  • Make money
  • Save time

Each bucket becomes its own section in the body of the piece.

2. Write a ‘lead’ for each bucket. Master writers craft mini feature structures for each section, giving each section its own “lead.”

3. Label your buckets. Make each section easy to find by placing a meaningful subhead before:

If you have three points, you’ll have four subheads — one for each section of the body, and one to divide the body from the conclusion.

That will help you make your thinking visual and your structure clear.

How to organize writing projects

“Prose is architecture. It’s not interior design.”
— Ernest Hemingway, Nobel Prize-winning novelist

Whether you’re writing on the walls or using Google Drive, a lot of times, organizing your writing projects is the hardest part of the writing process. Use these techniques to make the process better, easier and faster.

How do you organize your writing projects?

  • Write Better, Easier and Faster - Ann Wylie's writing-process workshops

    Work with — not against — your brain

    While we talk a lot about what to write — More stories! Fewer words! Shorter sentences! — we don’t focus so much on how.

    Writing is hard because we weren’t taught how to write. Instead, we were taught how to edit: how to spell, punctuate and use the right grammar.

    But there is a how to writing. Learn a few simple steps that will make your writing time more effective and efficient at Write Better, Easier & Faster — our writing-process workshops.

    You’ll learn to invest your time where it’ll do you the most good … stop committing creative incest … even save time by editing before writing.

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Write leads for your public relations target audience https://www.wyliecomm.com/2021/06/write-leads-for-your-public-relations-target-audience/ https://www.wyliecomm.com/2021/06/write-leads-for-your-public-relations-target-audience/#comments Thu, 03 Jun 2021 16:12:15 +0000 https://www.wyliecomm.com/?p=17856 Put the readers’ needs — not your products, services — up top

Which of these product release leads would you rather read? This one?

UnumProvident Corporation’s (NYSE: UNM) today announced the expansion of its online Comparative Reporting & Analysis (CR&A) information services, designed to help employers track employee absences.

Read the full article

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Put the readers’ needs — not your products, services — up top

Which of these product release leads would you rather read? This one?

Public relations target audience
Hit the target To grab editors’ attention, steal a tip from these Silver Anvil winners. Lead with the readers’ needs — not with your products, services, programs or ideas. Image by Anucha Tiemsom
UnumProvident Corporation’s (NYSE: UNM) today announced the expansion of its online Comparative Reporting & Analysis (CR&A) information services, designed to help employers track employee absences.

Or this one?

Employers now have a better way to measure, monitor and manage employee absences thanks to UnumProvident Corporation’s (NYSE: UNM) expanded online Comparative Reporting & Analysis (CR&A) information services.

Me too. In the first, conventional release lead, I’m not going to make it to the second acronym. But I’ll pay attention to the company and product name in the second — a PRSA Silver Anvil Award winner — because the writer focused on reader benefits first, “us and our stuff” second.

“Present the key element … that explains how your story can benefit Forbes readers.”
— Bruce Upbin, senior editor at Forbes

So lead with the benefits and substantiate with the features. Focus on your reader’s needs first, then follow up with your organization and its products, services and ideas.

“Editors don’t care that ‘Amalgamated Technologies Has Released the New XYZ-2000 Coated Cable Bushing,'” writes Stinson Liles, principal and co-founder at Red Deluxe, “They are much more likely to be interested in ‘Phone Companies Use New Coated Cable Bushing for Difficult Underground Connections.’”

So sell the journalist on your products’ value to the journalist’s readers.

Steal a trick from these Silver Anvil winners.

These benefits leads from PRSA Silver Anvil-winning campaigns are great models of leading with the benefits and substantiating with the features.

Lead with the benefits …

Employers now have a better way to measure, monitor and manage employee absences …
Do you dread shopping for new appliances? Are you tired of being bumped in narrow aisles, searching for customer assistance and even purchasing appliances that don’t fit your needs?
On average, an employer can expect that 10 percent of its employee population will be out on a disability leave during the course of the year. To help employers better understand the types of disabilities affecting their industries and how targeted workplace solutions can mitigate associated costs and employee absences

… Substantiate with the features

… thanks to UnumProvident Corporation’s (NYSE: UNM) expanded online Comparative Reporting & Analysis (CR&A) information services.
If so, the new Northridge-area Maytag store was designed just for you.
… MetLife has made available The MetLife Series on Championing Productivity

Make the switch.

Sometimes, a small switch is all you need to put the benefits first.

Instead of:

XYZ’s Workbench Sensor Designer tool enables engineers to quickly move from concept to simulation to prototype in a few keystrokes.

Write:

Engineers who typically take weeks to design sensor systems can now complete their designs in minutes, thanks to a new, online design tool.

Instead of:

XYZ Corporation (NYSE: XYZ) today announced that print and copy costs can be reduced up to 20 percent with our new ABC product.

Write:

Organizations can reduce their print and copy costs up to 20 percent with XYZ Corporation’s (NYSE: XYZ) new ABC product.

Instead of:

Everquest “Seeds of Destruction” is the new expansion for the Everquest video game franchise.

Write:

Gamers can level up their character to 85 in the latest expansion of Everquest’s “Seeds of Destruction.”

Next time you write a press release, brochure or newsletter article, put the reader benefits first.

“There’s nothing wrong with a story about a new product,” says Stephany Romanow-Garcia, senior process editor, Hydrocarbon Processing. “But readers want to know, ‘How am I going to use it?’ I’m not interested in ‘new and improved.”

  • NOT Your Father’s PR Writing  workshops

    How can you write PR pieces that get covered?

    Some 55% to 97% of all releases sent to media outlets are never used, according to Dennis L. Wilcox and Lawrence W. Nolte’s Public Relations Writing and Media Techniques.

    So how can you create PR pieces that are among the 3% to 45% of those that actually get the word out?

    Learn how to write PR copy that editors won’t be able to pass up at our NOT Your Father’s PR Writing workshops.

    There, you’ll learn how to go beyond “new and improved” to develop story angles that readers want to read … and that journalists and bloggers want to run.

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Background tops the types of feature story leads to avoid https://www.wyliecomm.com/2021/02/background-tops-the-types-of-feature-story-leads-to-avoid/ https://www.wyliecomm.com/2021/02/background-tops-the-types-of-feature-story-leads-to-avoid/#respond Wed, 24 Feb 2021 13:07:27 +0000 https://www.wyliecomm.com/?p=25762 Don’t start with the blah blah blah

The background might be an important component of your story. After all, the readers might need some of the following elements to fully understand your story:

  • A definition
  • A short description of a key concept
  • A one-paragraph history of the subject
  • Additional facts or details that give context to the story or “prove” your point

Background comes third

But readers don’t need this material first.… Read the full article

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Don’t start with the blah blah blah

The background might be an important component of your story. After all, the readers might need some of the following elements to fully understand your story:

Types of feature story lead
Background — also known as the blah blah blah — is no way to draw readers into a piece. Instead, leave the definitions, history lessons and broader context for the third paragraph. Image by happystock
  • A definition
  • A short description of a key concept
  • A one-paragraph history of the subject
  • Additional facts or details that give context to the story or “prove” your point

Background comes third

But readers don’t need this material first. That’s why you:

  • Grab your readers’ attention in the lead
  • Make your point in the nut paragraph
  • Then fill in the blanks in the background section

Remember, the background comes third.

Start specific, then broaden your lens

Good story structure starts with the details, then expands to the background.

Don’t start wide, then get granular

Background:

XYZ Company is known around the world for exceptional-quality petroleum-based pet food solutions.

Nut graph:

Many people may not know that XYZ Company is also building a global reputation for energy-efficient operations.

Lead:

In just the last year, XYZ Company has saved 100 million kilowatt-hours of electricity. That’s the amount of energy used by 9,500 typical homes each year.

Instead, start with the details, then broaden to the background:

Start with the specifics

… Then expand to the background.

Lead:

XYZ Company saved 100 million kilowatt-hours of electricity last year — enough to fuel 9,500 typical homes a year.

Nut graph:

It’s all part of XYZ Company’s new mission to build a global reputation for energy-efficient operations.

Background:

XYZ Company — maker of petroleum-based pet food solutions — is going green by …

So start with the lead, follow up with the nut graph and then deliver the background.

  • What structure draws more readers?

    Writers say, “We use the inverted pyramid because readers stop reading after the first paragraph.” But in new research, readers say, “We stop reading after the first paragraph because you use the inverted pyramid.”Catch Your Readers, a persuasive-writing workshop

    If the traditional news structure doesn’t work, how should we organize our messages?

    Master a structure that’s been proven in the lab to outperform the traditional news format at Catch Your Readers — a persuasive-writing workshop.

    There, you’ll learn an organizing scheme that grabs readers’ attention, keeps it for the long haul and leaves a lasting impression.

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Get content above the fold on mobile https://www.wyliecomm.com/2020/10/get-content-above-the-fold-on-mobile/ https://www.wyliecomm.com/2020/10/get-content-above-the-fold-on-mobile/#respond Tue, 13 Oct 2020 05:00:00 +0000 https://www.wyliecomm.com/?p=16074 Put the hot stuff up top with the 1-2-3-4 test

Web visitors spend 74% of their time on the first two screens, just 26% on all remaining screens, according to the Nielsen Norman Group

So don’t blow your top.… Read the full article

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Put the hot stuff up top with the 1-2-3-4 test

Web visitors spend 74% of their time on the first two screens, just 26% on all remaining screens, according to the Nielsen Norman Group

Pass the 1-2-3-4 Test in web writing
Four’s a charm To reach mobile visitors, get the gist of your message across in the first four elements of your web page.

So don’t blow your top.

To reach mobile web visitors up top, communicate the gist of the message in the first four elements of the web page:

1. Headline

Tell the story, don’t tell about the story. “Hallmark doubles profit-sharing contribution,” for instance, not “Benefits changes announced.”

And don’t even get me started on label headlines: “Benefits changes” is not a headline.

Before:

Preventing and declaring conflicts of interest

This buries the topic behind 25 characters worth of –inging words. Plus, it’s unclear: Who’s preventing? Who’s declaring?

After:

Conflicts of interest: How do you handle?

This moves the topic to the top and clarifies who’s responsible.

2. Deck.

Deliver a secondary angle for news stories and a summary for benefits and feature stories. Don’t drop this essential element: 95% of web page visitors look at the deck.

Before: The writer dropped the deck, missing 25% of her chance to get the word out within the top four elements of the story.

After:

Conduct all your business ethically with our new policy

The new deck adds the benefit to the readers and introduces the new policy.

3. Lead

Show, don’t tell. Leads that illustrate the point with concrete material like stories bring the point to life for readers. And they draw 300% more readers and 520% more reading, according to a split test by Alex Turnbull and the Groove HQ.

Before:

Have you ever been in a situation where your personal interests seem to be in conflict with your responsibilities as an XYZ employee?

I think I’d read 520% more of this if it were 15% more colorful.

After:

Is your brother-in-law bidding on an XYZ contract? Does your husband work for the competition? Is your neighbor applying for a job in your department?

Just a light touch of detail makes this piece more engaging, puts the reader in the story and brings the message to life.

4. Nut graph

Put the story into a nutshell in the second paragraph. Don’t drop the deck: 95% of web page visitors read the deck, so it’s a key element for communicating to skimmers and other nonreaders in a hurry.

Before:

Situations such as these can touch every aspect of our day-to-day operations, regardless of where we are located or what we do. They can be difficult to identify and it may not always be clear how best to resolve them.

I’m sure this is all true, but it doesn’t define the story and move it forward. I’d consider this background rather than a nut graph.

After:

If so, your personal interests may be in conflict with your responsibilities as an XYZ employee. Our new conflicts of interest policy can help.

Here, we make the story snappier and get that policy link up among the first four elements.

Now test it.

Now email those first four elements to yourself and test them on your smartphone.

Before

After

Preventing and declaring conflicts of interest

Have you ever been in a situation where your personal interests seem to be in conflict with your responsibilities as an XYZ employee?

Situations such as these can touch every aspect of our day-to-day operations, regardless of where we are located or what we do. They can be difficult to identify and it may not always be clear how best to resolve them.

Conflicts of interest: How do you handle?

Conduct all your business ethically with our new policy

Is your brother-in-law bidding on an XYZ contract? Does your husband work for the competition? Is your neighbor applying for a job in your department?

If so, your personal interests may be in conflict with your responsibilities as an XYZ employee. Our new conflicts of interest policy can help.

Can you get the gist of the story from the first four elements? If so, congratulations! You pass the 1-2-3-4 test.

  • Reach Readers Online — our web-writing workshop

    How can you reach readers where their eyes are?

    Web visitors spend 57% above the fold, or on the first screen of a webpage, according to the Nielsen Norman Group. They spend 74% on the first two screens.

    Learn how to find out how to reach visitors where their eyes are at Reach Readers Online — our web-writing workshop.

    There, you’ll learn how to stop dropping the best-read element on your webpage … how to avoid getting your head cut off on smartphones … how to get found with Ann’s simple tricks and tools for SEO … and how to overcome the obstacles to reading on the screen to get the word out on mobile devices.

 

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